Frequently Asked Questions
What types of jewellery does Roop Shangaar offer?
At Roop Shangaar, we specialize in a variety of high-quality, trendy jewelry pieces to suit different styles and occasions. Our collection includes:
- American Diamond Jewelry: Elegant and timeless pieces crafted with brilliant American diamonds that give a luxurious sparkle without the premium price.
- Indo-Western Jewelry: A fusion of traditional and modern design, perfect for adding a unique flair to both ethnic and western outfits.
- Temple Jewelry: Inspired by heritage and rich in cultural symbolism, our Temple jewelry collection showcases intricate designs that reflect traditional artistry.
Whether you're looking for something bold, classic, or culturally inspired, Roop Shangaar has a range of jewelry that caters to every taste and occasion.
What is the return policy for jewellery purchased from Roop Shangaar?
We offer a straightforward return policy. If you are not satisfied with your purchase, you can inform us within 48 hours of receiving the product. Upon approval, you will need to return the item in its original condition within 5 days.
How long does shipping take for orders within India?
Orders within India are typically processed and dispatched within 1 working day. Delivery usually takes 3-4 days for metro cities and 5-7 days for non-metro cities, depending on the logistics partner's efficiency.
What should I do if my jewellery arrives damaged?
In the unlikely event that your jewellery arrives damaged, please contact us immediately with details and images of the product. We will guide you through the return process and ensure a satisfactory resolution.
Can I cancel my order after it has been placed?
Orders can be cancelled only if they have not yet been shipped. If you wish to cancel your order, please contact us as soon as possible. For prepaid orders, a 5% deduction for payment gateway charges may apply upon refund.
What are your online modes of payment?
How Can I Cancel My Order?
For COD orders, we will call you for order confirmation before shipping.
Prepaid orders cancelled before shipping will be refunded in full if you choose to receive a refund-coupon-code against your order.
In case you choose for monetary refund for your prepaid order, then the refund will be issued to your original payment mode after 5% deduction for Payment Gateway charges
How Is The Quality Of Your Products?
We take a lot of pride in saying that we design our own products and manufacture them ourselves, hence we are able to give the best quality possible at the most affordable prices. All our products go through ‘3-Level-Quality-Check’ before they are carefully packed for delivery to our customers
What Is The Gurantee/warranty On Your Products?
These are high quality jewels, the shine and the colour will not fade in regular use.
As this is fashion jewellery, there's no guarantee/warranty as such but please be sure that nothing will happen to the jewellery for a very long time if basic care is taken, like minimum contact with soap, water and perfume to ensure its longevity. Also, always put the product back into its packaging after use
Why Does Your Jewellery feel Expensive?
Our products are not expensive, actually there are many "Qualities" in our products that are mentioned below which make them feel expensive:
1. Our quality is the most superlative, the best in the industry.
2. We have an extensive research team which follows Bollywood trends, develops them and brings them to the market super quick, to make you look trendy.
3. All our products are covered under our generous returns policy whereas most other brands do not even offer returns.
4. The material we use for all our jewellery is irritation free and light weight still maintaining the solidity of the item.
5. We offer personalised and best service possible and continue on improving it.
You may also check our ratings on google and compare. We also suggest you read a few reviews to see what our customers have to say.
Will I Get The Exact Same Product as Shown On The Website?
Yes, we have a policy of "Get what you see". All our products are shot under natural lighting in our in-house studio to give you the best and right product images. Also, all the details of the product are mentioned in the Description Section of every product page.